Frequently Asked Questions
Everything you need to know about your Cross Stitch experience.
What shipping options are available for my order?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary based on destination and customs processing.
How can I ensure I select the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements against our chart to find the perfect fit, as sizing may vary between our contemporary and traditional collections.
What is your return and exchange policy?
You can return or exchange any unwashed and unworn items with original tags within 14 days of delivery. Please note that customized or sale items are final sale and cannot be returned.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For specific regions, we also offer Cash on Delivery services.
How do I care for my Cross Stitch garments?
To maintain the quality of the fabric and intricate embroidery, we recommend dry cleaning for all formal wear. For casual cotton pieces, a gentle hand wash in cold water is advised.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.