Returns & Exchanges

At Cross Stitch, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a hassle-free return and exchange process within 14 days of delivery.

1

Initiate Your Request

Log into your account or visit our returns portal to select the items you wish to return and provide a reason for the exchange.

2

Prepare the Package

Pack your items securely in their original packaging, ensuring all tags are intact and the garment is unworn and unwashed.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Check and Refund

Once our team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing